How to Raise a Complaint

Last updated: October 2026

Homeowners who reach out to Imaginehas Floor Coating deserve fair treatment. If something goes wrong, we want to know. This page shows how to speak up and what happens next. It is a general template and not legal advice.

What You Can Tell Us

You can contact us about:

• How a call or message with Imaginehas Floor Coating went
• How we handled or protected your personal data
• Anything on the site that looks wrong or confusing
• The behavior of a provider we referred you to

If a Provider Let You Down

Providers in our network are independent companies. Each one sets its own quotes, prices, products, warranties and customer service. If you are unhappy with a floor coating job, raise it with the provider first. Do it in writing and keep copies of everything you send.

Please tell us too. Your feedback helps keep the network honest, and providers who keep falling short may be removed. Still, Imaginehas Floor Coating cannot settle contract disputes, handle warranty claims, refund a provider's charges or act on a provider's behalf.

How to Send Your Complaint

Email contact@imaginehas.skin and include:

• Your name and contact details
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's company name, if you know it
• A short account of what happened and what outcome you would like

What Happens After You Write

We'll confirm we got your message by email, usually within a few business days. Then we'll look into it. That may include talking with the provider. Afterward, we'll tell you what we found and what we plan to do.

If You Are Still Not Satisfied

If our answer does not settle things, write back and ask for a second review. You can also contact your state attorney general or consumer protection office, or your local Better Business Bureau. If the provider is a licensed contractor, your state licensing board may be able to help as well.

Contact

Email: contact@imaginehas.skin